Ensuring equity. Delivering fairness.

Make a complaint

We are experiencing a temporary issue with our online complaint form. Please contact us by phone: 1-844-608-8756 / 416-345-1505 or by email: ombudsman@HydroOne.com. We apologize for the inconvenience.

  • We operate as a safeguard against unfair outcomes.

    We are an independent office of last resort that handles unresolved complaints about Hydro One. Our services are free, voluntary and confidential.

    What guides our work
  • About Us

    We promote fairness, equity and accountability at Hydro One.

    Learn more
  • Complaints

    We are dedicated to a complaints process that is free, fair and confidential.

    How we do it
  • Resources

    Frequently asked questions, links to useful websites and our key documents – all in one place.

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  • Hydro One Ombudsman Annual Report 2021

    Each year the Ombudsman releases an Annual Report containing statistics, case studies and other information of interest to the public.

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