We are experiencing a temporary issue with our online complaint form. Please contact us by phone: 1-844-608-8756 / 416-345-1505 or by email: ombudsman@HydroOne.com. We apologize for the inconvenience.
We operate as a safeguard against unfair outcomes.
We are an independent office of last resort that handles unresolved complaints about Hydro One. Our services are free, voluntary and confidential.What guides our work
Hydro One Ombudsman Annual Report 2021
Each year the Ombudsman releases an Annual Report containing statistics, case studies and other information of interest to the public.