We are experiencing a temporary issue with our online complaint form. Please contact us by phone: 1-844-608-8756 / 416-345-1505 or by email: ombudsman@HydroOne.com. We apologize for the inconvenience.
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We operate as a safeguard against unfair outcomes.
We are an independent office of last resort that handles unresolved complaints about Hydro One. Our services are free, voluntary and confidential.
What guides our work
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Complaints
We are dedicated to a complaints process that is free, fair and confidential.
How we do it
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Hydro One Ombudsman Annual Report 2021
Each year the Ombudsman releases an Annual Report containing statistics, case studies and other information of interest to the public.