Frequently asked questions
There are some questions that we get asked often. We have collected answers to those questions below.Learn more
Find a list of websites we frequently use or refer complainants for additional support.Explore links
Copies of our Mandate, Terms of Reference and Annual Reports can be found here.Read documents
Our commitment to you
Want to know when you will hear back from us, or how long an investigation usually takes?Learn more
Hydro One Ombudsman Annual Report 2021
Every year we release a report outlining the work of our Office.