Answers to your questions and more
Below you will find answers to common questions, links to useful websites, and copies of the documents that guide our work.
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Frequently asked questions
There are some questions that we get asked often. We have collected answers to those questions below.
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Useful links
Find a list of websites we frequently use or refer complainants for additional support.
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Key documents
Copies of our Mandate, Terms of Reference and Annual Reports can be found here.
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Our commitment to you
Want to know when you will hear back from us, or how long an investigation usually takes?
Learn more
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Hydro One Ombudsman Annual Report 2023
Every year we release a report outlining the work of our Office.