-
We operate as a safeguard against unfair outcomes.
We are an independent office of last resort that handles unresolved complaints about Hydro One. Our services are free, voluntary and confidential.
What guides our work
-
Complaints
We are dedicated to a complaints process that is free, fair and confidential.
How we do it
-
Hydro One Ombudsman 2023 Annual Report
Each year the Ombudsman releases an Annual Report containing statistics, case studies and other information of interest to the public.