The Office of the Hydro One Ombudsman

Contact us if you have been unable to resolve your complaint or concern with Hydro One directly.

  • Who is the Ombudsman?

    As the Hydro One Ombudsman, Sophie Petrillo draws on her diplomacy and mediation skills to resolve complaints in a fair and impartial manner, improving customer outcomes and encouraging organizational improvement.

    Meet Sophie and the team
  • Terms of Reference

    Our Terms of Reference explains the work we do.

    Read further
Go back