Our Team

Anna Gatova, Ombudsman Investigator

Anna’s diverse background in conflict resolution and administrative investigations includes her most recent role with the Office of the Ontario Ombudsman. She was an investigator there, and also acted as an Assistant Manager and Early Resolution Officer. She brings investigation and conflict resolution skills from her past work as a lawyer. Anna has a clear commitment to public service that shines through all aspects of her life, both personal and professional.

Sophie Petrillo, Ombudsman Investigator

Sophie has been a commercial litigator for 14 years, most recently dealing with multiple lines of business as Counsel for TD Bank. She has conducted investigations and engaged in a variety of dispute resolution processes involving customer complaints and disputes. Sophie has extensive experience ensuring that business activities comply with legal, regulatory, and privacy requirements while meeting business objectives. She is also an active peer mentor for Big Sisters in her community.

Marc-Antoine Fleury, Policy Advisor

Marc-Antoine joins the Ombudsman’s Office from the Ministry of Energy, where he was a senior policy specialist in the Energy Supply and Economics Branch, and most recently a senior policy advisor in the Transmission and Distribution Policy Branch. He is an expert in monitoring and identifying trends and issues affecting utilities, and brings with him significant knowledge of utility regulation and energy policy. Before working with the Ministry, he acted as a consultant for over five years, advising clients on energy and regulatory policies as well as utility rate applications.

Elizabeth DiRuscio, Executive Assistant to the Ombudsman

Since graduating, Elizabeth has worked her way up through administrative positions in the predecessor companies of Hydro One. She has supported senior executives at Hydro One and Capgemini Canada for over 20 years and brings with her an extensive knowledge of the utility industry as well as its stakeholders and customers.